Thank you for shopping at EmbroHub! We strive to ensure our customers have a smooth experience purchasing high-quality digital embroidery designs. Please read our refund policy carefully to understand our approach to refunds and customer support.

1. Digital Product Refunds

Since our products are digital files, they are not eligible for returns once downloaded. However, we understand that issues may occasionally arise. EmbroHub offers refunds under specific circumstances to ensure customer satisfaction.

Eligible Refund Situations

Refunds may be issued in the following situations:

• Corrupt or Unusable Files: If the design file is corrupt, incomplete, or otherwise unusable, please contact us within 7 days of purchase for assistance. We will attempt to resolve the issue first. If the issue cannot be resolved, a refund will be considered.
• Incorrect Product: If the product you received does not match the listing description or was mistakenly delivered, please contact us within 7 days of purchase. We will provide the correct product or issue a refund if we cannot rectify the issue.
• Duplicate Purchases: If you accidentally purchase the same design twice, please contact us for a refund of the duplicate purchase within 7 days.

Non-Eligible Situations

Refunds will not be provided for:

• Downloadable Nature of Digital Products: Due to the nature of digital products, we cannot offer refunds for issues related to personal preference or change of mind after purchase.
• Incompatibility with Software or Machines: It is the customer’s responsibility to ensure that the design format is compatible with their embroidery software and machine before purchasing. We list compatible file formats on each product page to assist with this.
• Misuse or Alteration of Files: Refunds will not be provided if files are altered, misused, or if technical issues arise from personal modifications to the files.

2. Customer Support and Resolution Process

If you experience any issues with a digital design file, please reach out to our support team at [email protected]. We are here to help! In most cases, we can assist you in troubleshooting the problem or provide a replacement file. If a resolution cannot be found, we may issue a refund at our discretion.

Required Information for Refund Requests

When requesting assistance or a refund, please provide the following:

• Order Number
• Description of the Issue
• Screenshots or Error Messages (if applicable)

3. Contact Information

For refund inquiries or support, contact our team at [email protected]. We aim to respond within 1-2 business days.

Thank you for choosing EmbroHub! We appreciate your understanding of our refund policy for digital products. If you have any questions or concerns, don’t hesitate to reach out